Effective Date: 01/01/2026
At ELARA LLC, we aim to provide high-quality apparel and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- To be eligible for a return, items must be:
- Unused and unworn
- In original packaging
- With all original tags attached
Non-Returnable Items
- Sale or discounted items
- Customized or made-to-order products
- Items damaged due to improper use
Refunds
- Once we receive and inspect your returned item, we will notify you of the status.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
- Exchanges are only available for defective or damaged items.
- For size-related issues, please contact us before initiating a return.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
Contact Information
📧 Email: sales@elara.shop
📞 Phone: +1 (234) 529-8074
📍 Address: 1312 17th St PMB 72015, Denver, CO 80202, United States
